What consumer protection law is about as old as the arcade game Pong and nearly as antiquated? The Fair Debt Collection Practices Act — the law that governs what’s become a multi-billion-dollar financial industry segment made up of companies that chase past-due debts from an estimated one in 10 Americans. When the FDCPA was put... Read More
My daughter is only 12, but she already knows a lot about dealing with debt collectors. Several times a week she gets debt collection calls for the person who previously had her cell phone number. Some of the callers are polite and tell her they will remove her number from their records. In other cases,... Read More
Every year, the Federal Trade Commission makes a report to Congress describing the debt collection complaints they received.
A major debt collection agency that employs 1500 debt collectors who try to collect on some 24 million past due accounts, has agreed to pay a civil penalty of $2.8 million to settle Federal Trade Commission charges that its aggressive collection techniques violated federal law. The FTC alleged that West Asset Management, Inc. violated the... Read More
Talk about an uncomfortable situation. A reader recently contacted us about a message she found on her answering machine. The recorded message was regarding a collection for her father who does not live with her: Dear Gerri, I’m very concerned that a debt collector may have broken the law. Long story short, I recently received... Read More
The Los Angeles Better Business Bureau has been flooded with complaints about a debt collection agency they rate as an "F," according to a recent article in the Ventura County Star. The company, Commercial Investigations Inc., is located in Van Nuys, CA.