When a Debt Collector Pretends to Be the Pizza Guy

Managing Debt

When a Debt Collector Pretends to Be the Pizza Guy

When a Debt Collector Pretends to Be the Pizza Guy

When the phone rang, the message on the caller ID display was a surprise. Sometimes it said, “Flower Shop.” Or “Pizza Delivery.” Or the name or number of a family member. Or “Repossession Services.” When consumers answered the phone, the ruse continued. An operator gave the impression that flowers or pizza were on the way,... Read More

Are You Due a Refund From 2 Major Debt Collectors?

Managing Debt

Are You Due a Refund From 2 Major Debt Collectors?

Are You Due a Refund From 2 Major Debt Collectors?

We recently reported on the Consumer Financial Protection Bureau action filed against two of the nation’s biggest debt collectors, Encore Capital Group and Portfolio Recovery Associates, and the nearly $60 million in refunds the firms owe to consumers. As a result, we’ve been getting a lot of questions from readers wondering how this might affect them.... Read More

Citibank to Pay $700 Million to Cardholders Over Credit Card Add-Ons

Personal Finance

Citibank to Pay $700 Million to Cardholders Over Credit Card Add-Ons

Citibank to Pay $700 Million to Cardholders Over Credit Card Add-Ons

The Consumer Financial Protection Bureau has ordered Citibank to pay $700 million to consumers who were affected by “unfair and deceptive” practices used in selling credit card add-on services, deceptive marketing and unfair billing practices between 2000 and 2013, the CFPB announced today. Eligible customers will be notified and receive refunds, Citi said in a... Read More

Dodd-Frank Turns 5 & Not Everyone’s Happy About It

Personal Finance

Dodd-Frank Turns 5 & Not Everyone’s Happy About It

Dodd-Frank Turns 5 & Not Everyone’s Happy About It

Has financial reform been a sterling success or a terrible failure? Expect to hear a lot of opinions and posturing on the subject this month. July marks five years since Congress passed the most sweeping financial reform legislation since the Great Depression. The public reviews of what’s known as the Dodd-Frank reforms begin in earnest... Read More

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