Strategies to Get the Best Customer Service

Personal Finance

Strategies to Get the Best Customer Service

Strategies to Get the Best Customer Service

There are dozens of strategies consumers employ to get what they want out of companies’ customer service, and public complaining on social media has gotten quite popular recently. But raging on social media is not the most effective way to use customer service; at least, customers are more satisfied when they use phone calls, chat... Read More

Children of Fallen Military Find Help for College

Students

Children of Fallen Military Find Help for College

Children of Fallen Military Find Help for College

Diana Muralles-Garcia expected her husband home for the Fourth of July in 2005. He was finishing his second tour in Afghanistan — he had already served three in Iraq — with the Army’s 160th Special Operations Aviation Regiment, fulfilling a dream of studying medicine by working as an Army medic. He was coming to surprise... Read More

A Student Loan Sweepstakes: Can You Win?

Students

A Student Loan Sweepstakes: Can You Win?

A Student Loan Sweepstakes: Can You Win?

Here’s something people don’t often say: There’s cause for excitement among student loan borrowers. Through Nov. 25, Sallie Mae is conducting a sweepstakes for borrowers who have made six or more on-time loan payments. Such borrowers can enter “It Pays to Repay” on the loan servicer’s Facebook account for a chance to receive as much... Read More

Another Place You Could Become an Identity Theft Victim: Court

Identity Theft

Another Place You Could Become an Identity Theft Victim: Court

Another Place You Could Become an Identity Theft Victim: Court

A former county court clerk in Fort Lauderdale, Fla., pleaded guilty to identity theft Monday, saying she used her work computer to steal people’s personal information while she worked at the traffic and misdemeanor division in the Broward County courthouse. Porscha Kyles, 25, sold the information, including drivers’ names, birthdates and Social Security numbers, to... Read More

How Upcoming Mortgage Changes Could Affect You

Mortgages

How Upcoming Mortgage Changes Could Affect You

How Upcoming Mortgage Changes Could Affect You

Recently, there had been speculation among real estate and financial professionals that conforming mortgage loan limits would be lowered, meaning homebuyers may have less borrowing power. And in fact, acting director of the Federal Housing Finance Agency Edward DeMarco announced on Oct. 24 there would likely be a decrease in mortgage limits, but not until... Read More

Real Haunted Houses: What Owners Need to Know

Mortgages

Real Haunted Houses: What Owners Need to Know

Real Haunted Houses: What Owners Need to Know

Growing up in a large house that was more than 100 years old, complete with a creepy unfinished basement that I thought looked like it came straight out of a horror film, I had no trouble imagining our house was haunted. But in reality, nothing very unusual happened there — unless you count the bat... Read More

Can a Bad Debt Get You Deported?

Managing Debt

Can a Bad Debt Get You Deported?

Can a Bad Debt Get You Deported?

Can your unpaid debts get you deported or barred from entering the U.S.? Our reader, who goes by the screen name “Chica,” says she came to the U.S. with her mother-in-law, who received treatment for cancer in the U.S. As is typical in these situations, there were two sets of bills: one from the physicians... Read More

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