The Mystery of the $125 Gift Card That Never Arrived

Personal Finance

The Mystery of the $125 Gift Card That Never Arrived

The Mystery of the $125 Gift Card That Never Arrived

Question: Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $125 gift card 6 to 8 weeks afterwards. Two months later, I called to inquire about the status of the card, and was told that the card would be issued via email “in a few weeks.” After two months more,... Read More

Help! Verizon Lost My Cable Box & Is Charging Me $2K

Personal Finance

Help! Verizon Lost My Cable Box & Is Charging Me $2K

Help! Verizon Lost My Cable Box & Is Charging Me $2K

Question: Help! Verizon lost the cable boxes and remotes I returned to it via UPS after I moved out of my apartment. Now it’s trying to stick me with a $2,000 bill, even though UPS tracking showed it had been delivered, and even though the Verizon representative I spoke to agreed and updated my account... Read More

Help! My Online Order Never Arrived & I Can’t Get a Refund

Personal Finance

Help! My Online Order Never Arrived & I Can’t Get a Refund

Help! My Online Order Never Arrived & I Can’t Get a Refund

Question: I ordered a cordless phone system and memory card from Target.com. After a couple of weeks passed, I checked the status of the order and the tracking information showed that it was delivered to the post office in my neighborhood. When I placed the order, I was under the impression that the order would... Read More

My Gift Card Was Frozen. Is My Money Gone Forever?

Personal Finance

My Gift Card Was Frozen. Is My Money Gone Forever?

My Gift Card Was Frozen. Is My Money Gone Forever?

Question: I am writing to you with the hope of recovering my eBay gift card balance for $135, which is linked to my frozen PayPal account. I bought a $500 eBay gift card from a Safeway store and used $365 of it for a purchase through PayPal. The PayPal account was frozen. Now I can’t... Read More

Help! My Car’s on the Fritz & My Warranty Expired

Personal Finance

Help! My Car’s on the Fritz & My Warranty Expired

Help! My Car’s on the Fritz & My Warranty Expired

The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck? Q: My 2005 Escape is having on-board computer problems after seizing up while my fiance was driving it last fall. Our local mechanic and a Ford dealership diagnosed the engine light problem and says... Read More

Help! My Bank Reversed My Credit Card Dispute

Credit Cards

Help! My Bank Reversed My Credit Card Dispute

Help! My Bank Reversed My Credit Card Dispute

Q: I recently moved, and the moving company lost or stole about $1,200 worth of my belongings. The movers were unresponsive, so I filed complaints with the BBB and Maryland Attorney General’s Office of Consumer Protection. Neither could resolve my complaint. I disputed the $682 in moving charges with Chase, the credit card company I... Read More

Why Hotels Put a Hold on Your Credit Card

Personal Finance

Why Hotels Put a Hold on Your Credit Card

Why Hotels Put a Hold on Your Credit Card

It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers. It happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer. If you check your credit card statement, you may find that it has happened to you, too. For Searcy, the mystery was a $518... Read More

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