You know that satisfying feeling of catching someone in a lie — or, worse, the sinking feeling of knowing you’ve been caught? Well, you can experience both by watching a video of a woman confronting her alleged credit card thief: A drive-through worker at a Starbucks in California. The video had nearly 2 million views on YouTube two days after it was uploaded on Jan. 3.
In it, a woman makes an order at a Starbucks drive-thru, and after she pays, she accuses the barista of stealing her credit card information on New Year’s Day and using it to spend $212 at a grocery store. The woman goes on a bit of an expletive-filled (NSFW) rant, while the barista goes from wide-eyed shock into a rambling apology. You can watch the entire uncomfortable interaction here.
“We were extremely troubled to learn of this incident and are working directly with the customer to address this situation,” wrote Jaime Riley, a Starbucks representative, in an email to Credit.com. “This experience is completely unacceptable, but is by no means indicative of the otherwise outstanding customer service that we provide our customers daily. We value our customers’ trust and have internally taken immediate steps to address and respond to this issue.”
“At this point, I can confirm that this partner (employee) no longer works for Starbucks,” Riley wrote.
The woman accused the coffee shop worker of copying her card information when she walked away from the drive-thru window to get receipt paper. That’s just what the alleged victim says she thinks happened, but that tactic (if true) isn’t unheard of: There are plenty of stories of drive-thru workers or restaurant workers copying credit card information when the card is out of the cardholder’s view. Bombarding the alleged thief with an on-camera accusation isn’t a new victim response, either, though simply filing a police report and reporting the incident to the authorities is generally your best (and safest) course of action.
Avoiding the drive-thru or situations when your card is taken out of your sight can be pretty difficult, and while you’re most often safe when handing over payment, be aware that things like this happen. It’s a good idea to regularly review your credit and debit card transactions — a daily glance at your account will help you quickly spot suspicious activity — and take advantage of free alerts your bank or card issuer might allow you to set up that can help flag fraud.
You can also check your credit if you ever have reason to believe deeper identity theft is occurring. (You can do so by pulling your credit reports for free each year at AnnualCreditReport.com and viewing your credit scores for free each month on Credit.com.)
More on Identity Theft:
- Identity Theft: What You Need to Know
- How Do I Dispute an Error on My Credit Report?
- What Should I Do If I’m a Victim of Identity Theft?
- Image: weerapatkiatdumrong