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4 Furniture Shopping Gotchas

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Buying furniture has always been a perilous, complex affair. You don’t buy a couch the way you buy a television or a laptop computer. You can’t carry the couch out of the store with you (most of the time). Heck, usually you don’t really have a great idea when the couch will get to your living room.

Like all businesses, the furniture industry is undergoing dramatic changes, thanks to the dual challenges of the digital age and the recession. That means both good and bad things for furniture shoppers. The good: There are more choices than ever, including buy-couches-from-home apps. It helps with comparison shopping, too. The bad: Many furniture stores are struggling, which means you are even more likely to encounter aggressive sales tactics and sneaky techniques for adding profits, like funky financing offers. I can’t tell you what color loveseat will best match the carpet in your living room, but I can tell you four gotchas you should watch out for the next time you furniture shop.

Before we get to the Gotchas, however, here’s a bit on the state of the furniture industry. I’m a big believer in knowing your opponent.

Not surprisingly, the bursting of the housing bubble was a killer for the industry, as fewer home purchases mean fewer couch purchases. Furniture sales plummeted 13% between 2008 and 2009, according to this report from analyst firm ABTV.

It has slowly recovered since, and 2013 was the first year to exceed 2008 sales. However, the meandering recovery of the U.S. economy means the environment for furniture stores continues to be challenging. Demographic changes also add to the struggle. Delayed household formations – i.e. more 30-year-olds living with their parents – has also hurt furniture sales. The continued fascination with “disposable” furniture – think Ikea and Target – hasn’t helped much, either.

“The American furniture industry is at a turning point. Never known for its ability to respond quickly to change, the industry finds itself emerging from the Great Recession to face some significant challenges,” says the ABTV report. “Slower-than-expected economic recovery, shifting consumer buying preferences, skilled worker shortages, rising labor costs, technology integration, new distribution channels and global competition… It’s a sticky wicket: Baby Boomers are downsizing to smaller spaces, new home sales are increasing gradually, but mortgage reforms have made it difficult for younger homeowners to qualify, given the debt loads many are carrying from student loans.”

These shifts create interesting issues in the furniture industry. Downsizing Baby Boomers often want new things when they leave the five-bedroom house for the two-bedroom condo. But their old things are filling up second-hand stores with great deals, ABTV says.

“The used-furniture market is now glutted with Boomers’ upholstered sofas, armoires, formal dining room sets, and antique collectibles that are being shed in order to downsize,” says the ABTV. “With the market full of the Boomers’ cast-aways, consignment shops and traditional non-profit donation centers such as Goodwill and the Salvation Army have become pickier about what items they will accept for resale and don’t hesitate to turn away anything they can’t use or aren’t willing to pay more for.”

Still, sales at Ashley Furniture, the largest furniture seller according to ABTV, were up 4% between 2013 and 2014, so the story isn’t all bad.

Now that you know a bit more about the furniture industry, here are four things to watch for as you shop.

1. Price Tags

Much like mattress stores, most furniture stores put meaningless price tags on their items. Expect to haggle. And never tell anyone “We got our couch at 50% off,” because that’s nothing to be proud of. It probably means the price tags were too high to begin with. Discounts are distracting. Shop around and get an honest sense of the real out-the-door price for the item in your class, then just make sure you pay a fair price.

2. Costs & Liability

Like financing at a car dealership, delivery is often where a good deal goes bad. The price of delivery should be among the first things you discuss at the store, not an afterthought.

It’s incredibly important to be realistic about your furniture choices. If you order a couch that can’t fit in your front door or up the stairs, and there’s damage during delivery, you’ll have quite a fight on your hands. Demanding that someone try to move a square peg into a round hole can shift the liability to you. One tip: Digital laser tape measurers work great and they’re really inexpensive now. They’re also subtle to whip out in stores. Old fashioned tape measures work, too. Also, some furniture requires assembly on-site. Be sure to understand who pays for what, and don’t forget to add in the cost of tipping the folks who actually do the heavy lifting for you.

3. Getting the Merchandise Home

For most consumers, the nightmare begins after the credit card is swiped. Then, the reality of the delivery schedule kicks in. Many furniture delivery trucks rival the cable guy for late-or-no-shows. Expect to lose a day of work getting your furniture, and maybe two if there’s a cancellation. The best way to protect yourself is to verify the store’s cancellation policy in case of a delivery problem. Make sure you can get a full 100% refund if the store doesn’t live up to its end of the bargain on delivery. In reality, you probably don’t want to cancel a purchase right away if there’s a screw-up, but having the right to do so is important. Nothing lights a fire under a sales person faster than the prospect of losing a commission because the delivery truck screwed up.

4. Financing

The other way deals go bad is the classic “interest-free financing” offer. Such deals can be structured many ways, but they often involve what’s called “deferred interest.” That means the loan is free, but if you fail to pay it off entirely during the free period, you end up paying retroactive interest for the entire time period you borrowed the money. With furniture, the rates are often 20-30%.

For example, shoppers can buy a $3,000 couch and get 24 months “deferred interest.” Pay the bill in full before 24 months, no problem. Pay the bill in month 25, and you might owe close to $1,000 in interest.

Further complicating the deals for consumers is that minimum monthly payments required on the furniture loans DO NOT add up to pay for the entire purchase during the interest-free period.

Plus, applying for store credit this way can hurt your negotiating position. It’s harder to tell a store, “$2,000 and I don’t have a penny more to spend” if that store has already approved you for $3,000 in financing. (If you do finance your furniture, it’s important to know how it’s affecting your credit. You can get a free credit report summary on Credit.com to see the impact that and your other debts have on your credit.)

In the end, the best advice I’ve heard about buying furniture is to go up or down – buy really cheap, because you only want it a year or two, or buy really high quality and plan to keep it a lifetime. In between is where the suckers live. Real wood furniture can be repaired – it can be sanded and stained, for example. Temporary furniture can be broken into pieces and thrown out in the trash. A sort-of-nice kitchen table isn’t worth the money.

If you’re not in a position to buy real wood new, go to those crowded consignment shops the ABTV report mentions and buy something used. Or try Craigslist, or one of a host of new mobile phone apps, like Sell It.

More Money-Saving Reads:

Image: Digital Vision.

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  • aviralmsharma

    Bullseye! The price tags are insane to begin with and the retailer will say something like, “I’ve already given you $xxx off and I am barely making any money”.
    I purchased a Sofa Sleeper from a reputed store for $1040 , priced at $1600+ which I ultimately bought from an online retailer for $860 (including delivery)

    Very good points regarding buying not expensive furniture if you wish to use it in kitchen or basement kind of setup.

    Personal suggestion (YMMV): If you really need to apply for financing say for $2000 at a furniture store, consider applying for a good credit card which gives 12/18 months 0% APR. Pay at least min amount which is generally $25 a month and pay off before promo ends.
    In the end, you’ll have a good credit card, adding to your overall credit limit and haven’t ‘wasted’ a hard hit on your credit history

  • http://thestudentcreditcards.com sudarto

    I enjoyed reading your article about buying furniture. Not only explains the trend of purchasing furniture, but also the method of payment by credit card.

    Knowing the trend of furniture is also very important. We can get quality furniture with a design that we want. Furniture shopping trend is also experiencing growth and shifts in consumer tastes.

    But, how to buy the furniture using the right credit card and can save more money. This will provide a double benefit for anyone who wants to buy furniture.

  • ded azzo

    LMAO the people who write this stuff , knows nothing about anything , do you think sales people really want to force you to buy on credit no. We make nothing more if you buy on credit OR you pay with your credit card true is we make less on comms if you use the store credit. no one is twisting anyone arm to use store credit but you have to be a retard not to want to pay a no a.p.r for 60 months or pay with your credit card and pay the insane apr they offer.and sorry ot say not everyone can pay 6000 or 8000 thousand in 12/18 months i tell you what the guy who want to buy real wood over what some furntiure sell take your real solid wood end table spill water on it and leave it for hour and tell me what happen to it .or better yet buy it online and have something break like spring cushious sag after year who you calling to get that fix. btw anytime you buy online your making the rich people richer.

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