Home > Credit 101 > How Can I Fix a Credit Report Error?

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Finding an error on your credit report can be frustrating and scary, but fixing the error doesn’t have to be. In this video, Credit.com’s Director of Consumer Education Gerri Detweiler explains how to navigate the process.

If you found an error on your credit report, you can track the way your credit score responds to fixing the error by using the free Credit Report Card.

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  • Annette

    My husband and I paid off credit cards last month and now our credit scores dropped by 22 points. Why bother to pay off debt when it only lowers our credit scores.

    • Credit.com

      Paying off a credit card balance wouldn’t lower your credit score unless you closed the credit card when you paid it off. In fact, paying off (or paying down) a credit card balance would have the opposite effect.

      Are you sure nothing else in your report changed? I’d also make sure you’re comparing the same credit scores/ score models. If the scores were purchased or ordered from different places, the score drop could be explained because you’re comparing two different scores. In the end, the only way to truly know what caused a score to drop is to compare the credit reports used to generate the score before and after.

      On a related note, paying a credit card balance in full doesn’t necessarily mean your credit score will reflect your most recent credit card payment. This is because credit card issuers generally report updates to the credit reporting agencies once every 30 days, typically around the time that your monthly statement drops. For this reason, the balance reported in your credit report would show the balance from your most recent credit card statement. You’d have to wait a good 30-45 days before your credit score would reflect the $0 balance on the account. Hope this helps.

  • http://Credit.com unita whybark

    everything on my credit report is way over 10 years old the credit cards i never received, how do i get them removed , thank you Mrs Whybark

    • Credit.com

      Positive credit accounts will remain on your credit reports indefinitely as long as the accounts are open. If closed, positive accounts will remain for ten years. For negative information, typically the information will automatically drop off your reports when it reaches the statute of limitations for credit reporting. If it hasn’t yet, you may need to file a dispute with each of the three credit reporting agencies to have them removed. Here are two resources that should help:

      How Long Does Negative Info Stay on My Credit Report?
      A Step-By-Step Guide to Disputing Credit Report Mistakes

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  • http://www.credit.com/ Credit.com Credit Experts

    The Credit Report Card is based on a “soft pull” of your Experian credit report, and your mortgage may not be currently be being reported. This article, Can You Force a Bank to Report to Credit Reporting Agencies
    addresses similar situations.

    It could also be a mistake, and you could go through this process to correct it: A Step-by-Step Guide to Disputing Credit Report Mistakes.

    Good luck, and we hope you are able to resolve this and see your scores go up!

  • barry55

    I pay 99% of my bills on time, yet I get a F for paying my bills on time?? Can you tell me why this is happening. Thanks

    • http://www.Credit.com/ Gerri Detweiler

      Barry – I’d suggest you check the underlying credit report to see if there is a mistake. If you haven’t done so already in the past twelve months you can get your free annual credit reports.

  • http://www.Credit.com/ Gerri Detweiler

    Does your credit report list it as a joint account or authorized user? The difference is crucial.

  • http://www.Credit.com/ Gerri Detweiler

    This article specifically talks about buying a home after bankruptcy: How Soon Can I Buy a House After Bankruptcy or Foreclosure?. I hope you find it helpful.

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